GETTING STARTED

  • Can I request special tasks or extras?

    Sure thing. Simply add any special requests under the additional information section on our booking form or contact us.

  • Do you bring your own cleaning supplies, products and equipment?

    Our cleaners bring their own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use your products if you would prefer.

  • How much will it cost?

    We price based on the square footage along with the number of bedrooms and bathrooms in the home. Select the number and your price is shown instantly on our booking page.

  • What is included in a standard cleaning?

    Standard cleaning takes into account everything that involves routine cleaning of a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. Please refer to our services tab.

  • Do you service my area?

    If you’re within the Pierce County area, absolutely! ?

  • How do I create a Destiny City Maids Account?

    When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link

  • PRICING & POLICIES

  • How do I refer a friend?

    Log into your account and get your referral id.  Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

  • How can I view my Destiny City Maids Gift Cards?

    Log into your account and you will see any outstanding gift cards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

  • Can I apply a coupon to an existing appointment?

    Absolutely. Simply enter your coupon code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any gift cards you have.

  • Why is the discount not working?

    Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.

  • What is the two hour window?

    Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:00 AM time slot.

  • MANAGE YOUR ACCOUNT

  • How do I change my credit card?

    Log into your account here and update your card on file. Your new card will automatically be noted as your default card.

  • How do I change my address?

    Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

  • How do I change my password?
  • How do I log into my account?
  • TRUST & SAFETY

  • Can I trust my cleaning professional?

    All of our folks are interviewed and pass a detailed background check. Only a small amount of people that apply end up working as a Destiny City Maids certified cleaner.

  • What happens if something goes wrong during my appointment?

    If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

  • Is my billing information kept safe and secure?

    We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

  • Do the cleaning professionals go through a background check?

    Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

  • What is your 100% satisfaction guarantee policy?

    If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window).