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Destiny City Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
Destiny City Maids offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.
You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning (and with recurring cleaning you benefit from convenient recurring service with the same cleaning professional)
Destiny City Maids offers move out cleanings as an extra priced service to reflect the extra time needed for baseboards, uncleaned carpets, and other areas that have been hidden by furniture for quite some time. Please note that we are unable to guarantee your deposit. In addition, your cleaning professional is unable to move heavy furniture or climb ladders, as per our safety policy.
Destiny City Maids only accepts credit/debit card payment for service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed.
Destiny City Maids cleaners are equipped with safe, family and pet friendly supplies and a vacuum at no extra charge to you. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.
If you would like to request a full green cleaning service please select this service on the booking form at checkout.
Destiny City Maids customer service hours are from 9:00 am to 5:00 pm. If you need a cleaning outside of this timeframe please reach out and we may be able to accommodate you.
Our two hour window allows us to handle the unpredictability of cleaning services. Homes are different sizes and require different levels of effort needed to make them clean. So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc. Thanks so much for understanding.